Refund policy

Returns and Refunds

All sales are final.

Jewelry:

ORDERS WITHIN USA: Jewelry can be returned within 7 days of receipt in their original packaging and in unworn condition. Contact orders@kushfineart.com prior to returning the Jewelry. Jewelry purchases from our inventory may be exchanged within two (2) weeks of the date of purchase either for another piece of Jewelry or for store credit. No refund will be issued on returned jewelry. 

INTERNATIONAL ORDERS: At this time, all sales at Kush Fine Art are final. Due to the finality of your purchase, please check the measurements before ordering. If you have any questions just send us a message before purchasing at orders@kushfineart.com. In the event that your item arrives damaged please contact us within 24 hours of receiving your item.

Jewelry Warranty: All our jewelry pieces come with one year warranty. This covers manufacturing flaws and defects, replacing any ring side stone under 0.05ct that may get lost among other general repairs that may arise. Please note our warranty does not cover damage not caused by faulty materials, due to reasonable wear and tear through misuse or accident (like a bent ring or broken chain), lost items and improper storage of your product, scratches, chemical exposure. If a piece has been repaired or modified by someone other than KUSH FINE ART, the warranty will be voided. Pieces can only be deemed faulty by one of our craftsmen upon physical assessment. Failure to follow the care instructions will render this warranty void.

Items purchased through a third-party retailer will not be covered under KUSH FINE ART’s warranty. Please reach out to the company where the items were purchased from directly. 

KUSH FINE ART requires an evaluation of the item in order to recommend the necessary repairs. Once evaluated, KUSH FINE ART Customer Service will contact you to confirm if the repair will fall under warranty. You will be provided all applicable options at that time.

KUSH FINE ART Customer Service will contact you to confirm if the repair will fall under KUSH FINE ART's fine jewelry warranty against defects in materials or workmanship. You will be provided all applicable options at this time, including the time it will take to complete your repair, the cost for the repair (for non-warranty repairs), and the cost of return shipping. To avoid delay, please be sure that someone will be available at your return shipping address when your jewelry is scheduled to be shipped back to you. If you would like to send your KUSH FINE ART jewelry for repair or refurbishment, please ensure that it is packaged securely with instructions containing the following information:

  • Your name
  • Return shipping address.
  • Telephone number.
  • Email address.
  • A copy of the receipt or receipt information (required for warranty repairs)
  • A description of the repair/refurbishment needed.
  • Please insure your package for the purchase price.

Merchandise:

We are unable to accept returns for Books, Calendars and final sale items and any shrink-wrapped items that have been opened. Once purchased, Books, Calendars and final sale items and any shrink-wrapped items, that have been opened cannot be refunded.  

Clothing and accessories:

We are unable to accept returns on clothing items and accessories unless a defect in materials or manufacturing has been noticed upon receipt. Contact orders@kushfineart.com within 24 hours of receipt to initiate the return.

General

All orders and transactions are also subject to the kushfineart.com Terms of  Use policy, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. 

The Terms of Use also include provisions for arbitration of disputes and other important terms you should review. Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our Sites and Apps. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by KUSH FINE ART. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code, or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service. Kushfineart.com is not responsible for any delay or failure in delivery due to causes beyond its control, including, but not limited to, acts of God, war, terrorism, embargo, quarantine, accidents, fire, explosion, flood, severe weather, epidemic, riots, civil disturbance, unavailability of labor or transportation or any other similar or dissimilar cause. You are responsible for the proper and safe handling of any prints or other products you order from us. To the extent allowed by law, Kushfineart.com liability for any claim relating to any product purchased from us is the amount you paid for the product.